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FAQs

 

WHAT DO YOU CHARGE FOR YOUR GRAPHIC DESIGN SERVICES?

Prices depend on a ton of variables. Design jobs are charged by the hour, where typical projects are $75/hr or a flat $100 for a small-to-medium setup job. If you have small changes to a pre-existing file that takes 5 min for a quick update, we will charge the min amount of $35. We encourage prospective clients to compare prices and portfolios across various companies or freelancers before making such a big decision.

IS THE ARTWORK OUR PROPERTY ONCE PAID FOR?

This depends. No, not the actual artwork files or source files unless agreed upon in the proposal. However, ALL approved web images, animated assets and other materials purchased are 100% yours once the project is fully complete and paid for. Some exemptions or exceptions may occur depending on the clientele and other factors.

HOW DO I CHECK ON THE PROGRESS OF MY LOGO JOB DURING DESIGN PROCESS?

Once deposit is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at color stage, and wait for final approval before we save out all the files for you. The client logo files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.

I NEEDED SOMETHING DESIGNED YESTERDAY! CAN YOU HELP?

We can usually accommodate a rush job depending on how full our production schedule is, however a rush fee may be added depending on services required and time-allotment. Contact us and we will do our best to help you out!

HOW DOES YOUR LOGO DESIGN PROCESS WORK?

During our initial logo meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.

HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?

After confirmation of payment, your project files will be organized and compressed in a ZIP/RAR file with a 256-bit WEP password which is provided to you. This compressed file includes various PNG-24, EPS, PDF and other file formats the client requires. The file will be hosted on Google Drive for 1-year for your convenience, afterwards it is the client’s responsibility to track and maintain a backup.

WHAT IS THE CLIENT’S INVOLVEMENT IN THE DESIGN PROCESS?

As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.

 

Proudly serving the greater Portland metro area since 2015.

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